Resources & FAQ's
At Harper’s Health, we are committed to supporting you with the right information and resources to navigate therapy, funding, and mental health support. Below, you’ll find essential links, FAQs, and helpful guides for private paying clients, NDIS participants, and families.
Funding & Rebate Information
Medicare Rebates & Health Plans
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Many of our services are eligible for Medicare rebates if you have a valid referral.
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A Mental Health Treatment Plan (MHCP) or an Enhanced Primary Care (EPC) Plan may help reduce out-of-pocket costs.
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Once you reach your Medicare Safety Net, you may receive higher rebates for medical expenses.
Learn more about Medicare rebates & Safety Nets
NDIS (National Disability Insurance Scheme)
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We support self-managed and plan-managed NDIS participants
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Therapy sessions can be tailored to meet your plan’s funding requirements.
Private Health Insurance
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Many private health insurers offer rebates for psychology, occupational therapy, and speech therapy.
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Check with your provider to see if your policy covers these services.
Compare private health insurance options
Workers’ Compensation & Insurance Claims
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If therapy is required due to a workplace injury, we can assist in processing payments through workers’ compensation schemes.
Learn more about workers’ compensation in NSW
Mental Health & Wellbeing Support
We understand that seeking help is a big step. Here are some trusted resources for mental health support:
Crisis Support & Mental Health Help
Lifeline Australia (24/7 Crisis Support) – Call 13 11 14
Therapy & Self-Help Resources
Child Development & Therapy Resources
Speech & Language Support
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The Hanen Centre (Early Language Development)
Occupational Therapy for Kids
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Developmental Milestones Guide (Raising Children Network)
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OT Resources for Sensory & Fine Motor Development
Autism & Neurodiversity Support
Frequently Asked Questions (FAQs)
What happens in a therapy session?
Each session is tailored to the client’s needs. Our therapists focus on assessment, goal setting, intervention strategies, and skill-building. Sessions may involve talking therapy, practical exercises, or structured activities, depending on the service.
Do I need a referral to book an appointment?
No, a referral is not required for private-paying clients. However, to access Medicare rebates, you will need a referral from your GP under a Mental Health Treatment Plan (MHCP) or an Enhanced Primary Care (EPC) Plan.
How do I know if I’m eligible for Medicare rebates?
To be eligible for rebates, you must:
Have a valid referral from a GP, psychiatrist, or pediatrician
Be assessed as needing mental health or allied health services
Have a current Mental Health Treatment Plan (MHCP) or EPC Plan
Check Medicare eligibility
What funding options are available for therapy?
We accept payments through:
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Medicare (with a valid plan)
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Private health insurance (check your policy for coverage)
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NDIS (self-managed & plan-managed participants)
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Workers’ compensation & insurance claims
How do I book an appointment?
You can book an appointment by:
Calling us: 02 4040 3043
Emailing us: reception@harpershealth.com.au
Visiting us at: 170 Swan St, Morpeth NSW & 13 Melbourne St, East Maitland NSW
What is your cancellation policy?
We require at least 2 business days' notice to cancel or reschedule an appointment.
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Example: If your session is on Monday at 10 AM, you must cancel by Thursday at 10 AM to avoid a fee.
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Public holidays are not counted as business days.
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Late cancellations may incur the full session fee.
How do I claim my Medicare or private health rebate?
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Medicare rebates can be processed at the clinic after your appointment.
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If using private health insurance, you may be able to claim rebates directly through your insurer’s app or online portal.
Do you offer telehealth appointments?
Yes! We offer telehealth sessions for psychology, occupational therapy, and speech therapy. These can be done via secure video conferencing.
